Record increase in inquiries to Akan's guidance service
29.04.2023 - Numbers from the first quarter of 2023 reveal a record high in inquiries to Akan Competence Center's guidance phone line. This is one of several services and tools offered by Akan Competence Center to the Norwegian working environment, in their efforts to prevent and manage problematic use of alcohol, drugs, medication, doping, and gambling.
During the first three months of the year, a total of 291 guidance inquiries were recorded. This represents a massive increase of 43% compared to the same period last year and an increase of 23% when compared to the average for the first quarter of the past five years.
"Such a significant increase in the number of guidance inquiries demonstrates a substantial need for our expertise and advice in the Norwegian working environment. We can reflect on several causes for this increase," says Elisabeth Ege, director of Akan Competence Center.
Multiple Causes for the Increase
There could be several reasons for the increase, and it is not possible to pinpoint the exact cause with certainty.
The increase in inquiries may indicate that the working environment is experiencing more challenges and concerns related to alcohol and substance abuse among employees now than before. It could also mean that workplaces have become better at identifying problematic use and seeking advice on how to handle it.
In our daily dialogue with managers and others in the working environment, we observe a strong desire to help employees they are concerned about.
"Perhaps we are experiencing the aftermath of the pandemic or the effects of the current situation with uncertainty and financial challenges for many. We should not overlook the possibility that our efforts to promote our guidance service have led to more people in the working environment becoming aware that they can contact us," concludes Ege.
Facts about the Guidance Service
Call +47 22 40 28 00. You can ask for advice in specific cases or simply discuss with a counselor. The service is free, and you can remain anonymous if you wish.